We acknowledge it
Feedback submitted online or in person is passed to our Practice Manager, who acknowledges written complaints promptly.
We're listening
Patient feedback & complaints
Your experience matters to us. Whether you'd like to share a compliment, make a suggestion or raise a concern, your feedback helps us keep improving the care we provide to the Central Coast community.
How we handle your feedback
We look into it
We review what happened with the team involved, treating your information sensitively and in confidence.
We respond
We get back to you with an outcome and, where relevant, the changes we're making so it doesn't happen again.
Ready when you are
Book online any time, or call reception between 8:00am and 5:00pm, Monday to Thursday.
